eBay
Buyer’s FAQ. eBay Phone Number eBay email Customer
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Buying on ebaY Home What Every eBay Buyer Should Know |
This is so important that that every eBayer must know. When things don’t go on the way it should, then what needs to be done? eBay are notoriously hard to contact by phone, should you ever need to it sometimes seems like they expect the site to run itself. You can email them, as long as you don’t have your heart set on a coherent response: go to contact eBay. You may have quicker response at eBay Live help. eBay Power Sellers (sellers with a very high feedback rating while maitaining monthly sales of over $1000 for the last 3 months) get to phone customer service. If you really want to try your luck, type ‘ebay [your country] phone number’ into a search engine and you’ll probably find something. Here’s eBay’s phone number - 1-800-322-9266 1-888-749-3229. Unfortunately, you may not be able to reach a customer service person. You may have to leave a message. Here’s eBay’s mailing address eBay Inc. 2145 Hamilton Avenue, # 350 San Jose, CA 95125 They even offer a special ‘Account Guard’ as part of their toolbar, which lets you check that you’re not giving your password to a dodgy fake site. eBay emails about account fraud and asks you login to the account from the email. What needs to be done? You can read more about this at eBay Account guard. When in doubt, forward suspicious emails to spoof@ebay.com. This email asks you to login from your email link. NEVER LOGIN TO YOUR EBAY ACCOUNT FROM AN EMAIL LINK. Always type in ebay.com on another browser and then go into your account. It’s a scam, an attempt to frighten you, make you give up your details and then steal your account. eBay will never ask for your password or any other account details by email How Does eBay Make Money? For you, the buyer, eBay is free. Sellers, though, pay all sorts of fees: a listing fee for each item they list, a final value fee (a percentage of what the item sold for). They can they pay optional fees for extra services, including Buy it Now, extra pictures, reserve prices, highlighting the auction, putting it in bold, listing it first in search results or even putting it on the front page. You can see a full list of fees at eBay fee structure. It’s obviously worth it to the sellers, though, or they wouldn’t carry on using eBay. The system is quite efficient, and basically forces both eBay and the sellers to keep their profit margins as low as possible – otherwise prices will simply go too high and the buyers will stop buying. Here’s eBay’s sitemap with all the important links. |
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