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on ebaY What Every eBay Buyer Should Know ebaY Search |
Let’s you buy an item either in an auction or a ‘Buy Now' on eBay, the next thing is payment. You pay the seller before they send you anything. That leaves you as a buyer vulnerable to all sorts of problems. You are at the receiving end. You might not get the items you have paid for, or they might be damaged or faulty. Luckily, you have two very important rights when you buy on eBay. Your Item HAS to be as Described in the eBay Auction. Sometimes the items are broken when you receive them. Occasionally sellers write descriptions that are misleading or just plain wrong to begin with, leaving out vital details that would have caused you to change your mind about buying. If this happens to you, you again have the right to a replacement or a 100% refund! If the seller mentions about the damage, then it is OK – the seller is honest. You HAVE to Receive the Item. Maybe the seller never sent the item, or maybe it got lost in the post. Here's where your eBay rights come into play. Whatever happened, you paid for the item. If it doesn’t arrive in the post as described, you have the right to a replacement or a refund, whether it’s the seller’s fault or not. If the seller recommends insurance for a delicate item, then it is better to get insurance as you know, they are cheap ($1.30 for item value of $50). If the seller has mailed the item but it got lost in the mail, the seller has to give refund. The fact that you bought something on eBay doesn’t mean that you don’t have the exact same rights that you would have if you bought it in a shop (these rights are pretty much the same all over the world). Plus, under eBay’s rules, the seller isn’t allowed to change their mind about selling you the item: once the auction ends, it becomes a contract – you must buy and they must sell, or face eBay’s penalties. How to Claim Your eBay Rights? First, you should take it up with the seller – most will be responsive, as do not want to have their reputation damaged when an upset buyer leaves negative feedback for all their future buyers to see. Al of times, new buyers are very nervous and leave negative feedback for sellers. The sellers is going to the same for you. It can be detrimental to both the buyer and the seller. If that doesn’t work, report them to eBay. While eBay doesn't have many people handling eBay complaints, they do have a relatively effective set of automatic process to handle common problems buyers and sellers have with one another. They have very good email support. Go to eBay help section to look at you options for getting support. Finally, if that doesn’t work, then you should seek advice from consumer groups in your country, and as a last resort from the police. You should never have to get this far, though: problems on eBay that can’t be resolved easily are extremely rare. Don’t Take Rash Decisions. Remember not to get too annoyed and be unfair to the seller: Some mistakes happen and a lot of good sellers give refunds for undelivered items! Always try your best to communicate and think of everything that might have gone wrong: eBay works best when buyers and sellers sort out their problems together, instead of reporting each other to the authorities straight away. Most of the times, buyers have an altogether different problem: they knew what they were paying for, but didn’t realize that what they were paying for was overpriced, low quality or a scam. Always check the sellers reputation by looking at the feedback. eBay complaints can be dealt without going outside of eBay for resolution. This article describes your eBay rights. Check out eBay help or go the eBay main page to see eBay live help. |
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